Terms & Conditions

PODs The Backpackers Home & Café
Terms & Conditions

Check-in and check-out:
1. Check-in time is at 3:00pm onwards and check-out time is before 11:00am.
2. Early check-in may be given subject to availability.

Payment and cancellation policy:
1. For online booking through our website, 100% payment will be collected.
2. For cancellation made less than 24 hours before check-in time, full deposit will be charged. For "20% off - no cancellation" rate, no refund will be given for cancellation made at anytime before check-in time.
3. For group booking (8 or more people), 50% deposit is required 30 days in advance. Full payment is to be made 14 days before check-in time. For cancellation made less than 30 days before check-in time or for no show up, the deposit paid is non-refundable.
4. Full payment is to be made upon check-in. We accept cash payment in MYR only or credit card (Visa, Mastercard). Strictly no check-in will be accepted without personal identification or passport.
5. Effective 1st September 2018, under Malaysia’s Service Tax Act 2018, the provision of accommodation under prescribed circumstances may be subject to service tax at the rate of 6%.
6. A tourism tax of RM10/room/night for non-Malaysians is NOT applicable to our mini PODs, single PODs and double PODs because of sharing bathrooms and that they fall under innovative hotels concept which is excluded. This is also NOT applicable to shared accommodation such as dormitories. However, this may be subject to change according to Malaysia's law and regulations.
7. If you wish to make changes to your arrival date or to shorten your duration of stay, please notify us 24 hours before check-in time (30 days before check-in time for group booking) to avoid cancellation charges.

Guest restrictions and behaviors:
1. PODs may generally deny accommodations to a prospective guest for the following reasons:
– The person is unwilling or unable to pay for a room or accommodation or other establishment privileges.
– The person is visibly under the influence of alcohol or drugs or creating public nuisance.
– The person’s use of a room or accommodation would violate the facility’s maximum capacity.
– The person is reasonably believed to use the room or facility for an unlawful purpose or to bring in something that would create an unreasonable danger or risk to others.
2. PODs reserves the right to decline service to guests we deem inappropriate or not suitable for the safety or comfort of our general guests.
3. Smoking is strictly prohibited in all areas. Foods and non-plain drinks are not allowed in rooms and dormitories area. A penalty of MYR50 will be charged against guests who do not comply with these rules.
4. We apply no pet policy in which no pets are allowed to be in any rooms or dorms.
5. If your behavior is deemed to be unacceptable or causes damage, your booking may be terminated and you may be asked to leave our premises. No whole or part refunds will be made under these circumstances.

Access hours and privileges:
1. PODs front desk, common area and café are opened from 8:00am to 2:00am daily.
2. For dormitories, ACs will be switched on from 8:00pm to 8:00am. The quiet time for sleeping is from 11:00pm to 8:00am. Lights will be switched off during these hours. Out of courtesy to fellow guests, please be very quiet if you come in late at night or if you leave early in the morning.
3. Our private rooms (PODs) are made of built-in platform with mattresses on top of it. We use shared centralized ACs which we switched on from 3:00pm to 8:00am.
4. PODs reserves their rights to have access to rooms or dormitories area for the purpose of maintenance, cleaning or any other reasons deemed appropriate.
5. All facilities within PODs are strictly for the benefit of in-house guests, staffs and business owners only. Access is restricted only to the said individuals at all times.

Personal information:
1. You hereby acknowledge and agree that your personal information has been given to us for the purpose of securing room bookings, and providing you with confirmation of the said bookings, accounting and billing, checking credit or other payment cards, credit card payments, administrative and legal purposes (if any), statistical analysis and helping us in any future dealings with you.
2. We may use the information you supply to us for the purpose of carrying out our contact with you and to inform you of other services and offers which we make available from time to time. If you do not wish to receive such information, please let us know by emailing us at admin@podsbackpacker.com

Liabilities:
1. PODs is not liable for every accident or loss that occurs in the premises, nor do we insure the absolute safety of every guest.
2. PODs shall not be liable for the death, sickness or injury to any guests or for the loss, theft or damage to any guest’s properties however sustained or caused. It is the responsibility of the guest to ensure their belongings are secured at all times.
3. Guests are liable for any loss or damages (above wear and tear) to the property or its facilities. Guests will be charged as deemed appropriate by the management.
4. PODs shall not be liable if we are prevented or delayed in the performing of any of our obligations to our guests if this is due to any causes beyond our reasonable control which include but not limited to: act of terrorism, an act of God, flood, fire or accident; war or civil disturbance; strike, industrial action or stoppages of work; any forms of government intervention; a third party act or omission.
5. While every effort has been made to ensure the accuracy of all information we provide, PODs does not accept liability for any errors or omissions and reserves the right to change information.
6. PODs reserves the right to amend, add or delete any of the terms and conditions herein whenever appropriate without any notices whatsoever.